Responsible Gaming

Gaming Should Be Entertainment

At Vegas Hero, we believe that gambling should be enjoyed as a form of entertainment only. It is not a way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose. If you find yourself struggling with your gambling habits, support is available.

Age Verification

Vegas Hero is strictly for users aged 18 years or older (or the legal gambling age in your jurisdiction within Great Britain). By accessing this site, you confirm that you meet the legal age requirement in your region.

Parents and guardians: If you have concerns about a young person's gambling, please reach out to the support organizations listed below.

Warning Signs of Problem Gambling

Be aware of these warning signs that may indicate problem gambling. If you recognize any of these behaviours in yourself or someone else, seek help:

• Chasing losses: Trying to recover lost money by gambling more
• Hiding gambling: Being secretive about the amount of time or money spent gambling
• Loss of control: Unable to stop or reduce gambling despite wanting to
• Gambling with money needed for essentials: Using money for rent, bills, food, or other necessities to gamble
• Borrowing to gamble: Taking loans or using credit to fund gambling
• Neglecting responsibilities: Missing work, school, family time, or other important obligations
• Mood changes: Becoming anxious, irritable, or depressed when unable to gamble
• Escalating stakes: Needing to gamble larger amounts to achieve the same level of excitement
• Relationship problems: Friends and family expressing concern about your gambling
• Financial difficulties: Struggling with debt or financial instability

Self-Help Tools & Controls

Vegas Hero provides several tools to help you maintain control over your gambling:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose during a gaming session
• Reality Checks: Receive regular reminders during play to help you stay aware of time and money spent
• Time-Out: Take a temporary break from gambling for a set period (hours or days)
• Self-Exclusion: Permanently or temporarily exclude yourself from your account

For more information about accessing these tools on your Vegas Hero account, contact our customer support team.

Get Help – Support Organizations

If you or someone you know is struggling with problem gambling, please reach out to one of these organizations:

United Kingdom

• GamCare – Free, confidential support and counselling for problem gamblers
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (free, 24/7)
• GamStop – National self-exclusion scheme for online gambling
  www.gamstop.co.uk
• Gamblers Anonymous – Support groups and peer assistance
  www.gamblersanonymous.org.uk

Other Regions

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

All support services listed are independent of Vegas Hero and provide free, confidential assistance.

If You Need Help

Do not hesitate to reach out. Problem gambling is a recognized condition, and help is available. Whether you're concerned about your own gambling or that of someone close to you, the organizations above provide free, confidential support 24/7.

Your wellbeing is important. Taking action today can make a real difference.